Regional Call Centers
Click the map below for information about regional call centers or download a printable version.
Southwest Region
Council of Community Services
Contact: Sandra King, Director
2-1-1 VIRGINIA Southwest Region:
P.O. Box 598, Roanoke, Virginia 24004-0598
502 Campbell Avenue, S.W., Roanoke, Virginia 24016-3606
Telephone: (540) 985-0131 Ext. 201
Fax: (540) 982-2935
E-mail: sandrak@councilofcommunityservices.org
Counties Served: Alleghany, Bland, Botetourt, Buchanan, Carroll, Craig, Dickenson, Floyd, Giles, Grayson, Lee, Montgomery, Pulaski, Roanoke, Russell, Scott, Smyth, Tazewell, Washington, Wise, Wythe
Cities Served:
Bristol, Covington, Galax, Norton, Radford,
Roanoke, Salem
Northwest Region
Family Resource & Referral Center
Contact: Alan Fairfield, Director
Information & Referral Services Address:
934 North Augusta Street, Staunton, Virginia 24401
Information & Referral:
Telephone: (540) 245-5899 Fax: (540) 885-2185
E-mail: frrc2005@yahoo.com
Counties Served:
Augusta, Albemarle, Bath, Highland,
Rockbridge, Caroline, Clarke, Culpeper, Fauquier, Frederick,
Fluvanna, Greene, King George, Louisa, Madison, Nelson,
Orange, Page, Rappahannock, Rockingham, Shenandoah,
Spotsylvania, Stafford, Warren
Cities Served:
Buena Vista, Charlottesville, Fredericksburg,
Harrisonburg, Lexington, Staunton, Waynesboro, Winchester
Northern Virginia Region
Northern Virginia Regional Commission
Contact: Tylee Smith, Director
Information & Referral Program Address:
3060 Williams Drive, Suite 510, Fairfax, Virginia 22031
Information & Referral:
Telephone: (703) 642-4638 Fax: (703) 642-5077
E-mail: tylee@novaregion.org
Alexandria: (703) 838-0900 Arlington: (703) 228-1300
Fairfax: (703) 222-0880 Loudoun: (703) 669-4636
Prince William: (703) 792-7500
Counties Served:
Arlington, Fairfax, Prince William, Loudoun
Cities Served:
Alexandria, Fairfax City, Falls Church, Manassas,
Manassas Park
Southeast Region
The Planning Council
Contact: George Harden, Vice President
Information Services Division Address:
130 West Plume Street, Norfolk, Virginia 23510
Information & Referral:
Telephone: (757) 622-9268, Ext. 3040
Fax: (757) 622-7259
E-mail: gharden@theplanningcouncil.org
Counties Served:
Essex, King & Queen, King William, James
City, Southampton, Isle of Wight, Northampton, Accomack, York,
Lancaster, Middlesex, Northumberland, Richmond,
Westmoreland, Gloucester, Mathews
Cities Served:
Chesapeake, Franklin, Hampton, Newport News,
Norfolk, Poquoson, Portsmouth, Suffolk, Virginia Beach,
Williamsburg
Central Virginia Region
United Way of Central Virginia
Contact: Joan Phelps, Vice President
Community Impact Address:
1010 Miller Park Square, Lynchburg, Virginia 24501
Information & Referral:
Telephone: (434) 846-8467, Ext. 151
Fax: (434) 847-8753
E-mail: joan.phelps@unitedwaycv.org
Counties Served:
Amherst, Appomattox, Bedford, Campbell,
Franklin, Henry, Patrick, Pittsylvania
Cities Served:
Danville, Lynchburg, Martinsville, Bedford
Richmond/ Southside Region
United Way of Greater Richmond & Petersburg
Contact: Patricia Couto, Director
Information & Referral Center Address:
P.O. Box 11807, Richmond, Virginia 23230
2001 Maywill Street, Richmond, Virginia 23230
Information & Referral:
Telephone: (804) 225-7916
Fax: (804) 225-7913
E-mail: coutop@yourunitedway.org
Counties Served:
Brunswick, Buckingham, Amelia, Charlotte,
Cumberland, Charles City, Chesterfield, Dinwiddie, Farmville,
Goochland, Greensville, Halifax, Hanover, Henrico, Lunenburg,
Mecklenburg, New Kent, Nottoway, Powhatan, Prince Edward,
Prince George, Surry, Sussex
Cities Served:
Colonial Heights, Emporia, Hopewell, Petersburg,
Richmond