Regional Call Centers
Click the map below for information about regional call centers or download a printable version.
Southwest Region
Council of Community Services
Contact: Pam Shepherd, Operations Manager
2-1-1 VIRGINIA Southwest Region:
P.O. Box 598, Roanoke, Virginia 24004-0598
502 Campbell Avenue, S.W., Roanoke, Virginia 24016
Telephone: (540) 985-0131 Ext. 207
Fax: (540) 982-2935
E-mail: pams@councilofcommunityservices.org
Counties Served: Alleghany, Bland, Botetourt, Buchanan, Carroll, Craig, Dickerson, Floyd, Giles, Grayson, Lee, Montgomery, Pulaski, Roanoke, Russell, Scott, Smyth, Tazewell, Washington, Wise, and Wythe
Cities Served:
Bristol, Covington, Galax, Norton, Radford, Roanoke, and Salem
Northwest Region
Family Resource & Referral Center
Contact: Alan Fairfield, Director
Information & Referral Services Address:
1600 North Coalter Street, Suite #12B, Staunton, VA 24401
Information & Referral:
Telephone: (540) 245-5899 Fax: (540) 885-2185
E-mail: frrc2005@yahoo.com
Counties Served:
Augusta, Albemarle, Bath, Highland, Rockbridge, Clarke, Culpeper, Fauquier, Frederick, Fluvanna, Greene, Louisa, Madison, Nelson, Orange, Page, Rappahannock, Rockingham, Shenandoah, and Warren.
Cities Served:
Buena Vista, Charlottesville, Harrisonburg, Lexington, Staunton, Waynesboro, and Winchester.
Northern Virginia Region
CrisisLink
Contact: Jamie Carter, Director
Information & Referral Program Address:
2503D North Harrison Street, #114, Arlington, VA 22207
Information & Referral:
Telephone: (703) 527-6603 Fax: (703) (703) 516-6767
E-mail: jamiec@crisislink.org
Counties Served:
Arlington, Caroline, Fairfax, King George, Prince William, Loudoun, Spotsylvania, Stafford
Cities Served:
Alexandria, Fairfax, Falls Church, Fredericksburg, Manassas, and Manassas Park
Towns Served:
Dumfries and Herndon
Southeast Region
The Planning Council
Contact: George Harden, Vice President
Information Services Division Address:
130 West Plume Street, Norfolk, Virginia 23510
Information & Referral:
Telephone: (757) 622-9268, Ext. 3040
Fax: (757) 622-7259
E-mail: gharden@theplanningcouncil.org
Counties Served:
Accomac, Essex, Gloucester, Isle of Wight, James City, King & Queen, King William, Lancaster, Mathews, Middlesex, Northampton, Northumberland, Richmond, Southampton, Westmoreland, and York
Cities Served:
Chesapeake, Franklin, Hampton, Newport News, Norfolk, Poquoson, Portsmouth, Suffolk, Virginia Beach, and Williamsburg
Central Virginia Region
United Way of Central Virginia
Contact: Joan Phelps, Vice President
Community Impact Address:
1010 Miller Park Square, Lynchburg, Virginia 24501
Information & Referral:
Telephone: (434) 846-8467, Ext. 151
Fax: (434) 847-8753
E-mail: joan.phelps@unitedwaycv.org
Counties Served:
Amherst, Appomattox, Bedford, Campbell, Franklin, Henry, Patrick, and Pittsylvania
Cities Served:
Bedford, Danville, Lynchburg, and Martinsville
Richmond/ Southside Region
United Way of Greater Richmond & Petersburg
Contact: Trisha Steiniger, Vice President
Information & Referral Center Address:
2001 Maywill Street, Suite #201, Richmond, VA 23230
Information & Referral:
Telephone: (804) 771-5820
Fax: (804) 225-7913
E-mail: csteinigert@yourunitedway.org
Counties Served:
Amelia, Brunswick, Buckingham, Charlotte, Charles City, Chesterfield, Cumberland, Dinwiddie, Farmville, Goochland, Greensville, Halifax, Hanover, Henrico, Lunenburg, Mecklenburg, New Kent, Nottoway, Powhatan, Prince Edward, Prince George, Surry, and Sussex
Cities Served:
Colonial Heights, Emporia, Hopewell, Petersburg, and Richmond
