Terms and Conditions

Terms and Conditions

Product Description

2-1-1 VIRGINIA is a free information, referral, and assistance program that helps families and individuals in need of health and human services. The 2-1-1 VIRGINIA Live Text Chat is available 24/7, 365 days a year.

Text the keyword “connect” to 247211 to reach the 2-1-1 VIRGINIA Live Text Chat. Customers can chat with a community resource specialist about their health and human service needs and get information on help in their community. Msg&Data rates may apply. Text HELP for help or STOP to cancel.

Through the 247211 text line, customers will be able to chat with a community resource specialist about their needs and get information on help in their community. We will provide web links, contact information, and other general information to assist the customer.

Privacy Policy

2-1-1 VIRGINIA Text Chat Line respects each individual’s right to personal privacy. We will collect and use information provided to 2-1-1 VIRGINIA only in the ways disclosed in this statement.

2-1-1 VIRGINIA collects basic demographic information to determine eligibility for programs or resources. We do not share your mobile number or any personally identifying information with third parties nor do we engage in the selling of address material to list services.

Information that we collect will not be used to create customer profiles. We will not supplement information collected through our services with any other sources.

We offer links to other agency websites. Please note: when you click on the links to other agency websites, we encourage you to read their privacy policies. Their standards may differ from ours.

To opt out:

To opt out of 2-1-1 VIRGINIA Live Text Chat , text “stop” to 247211.

For assistance:

Help is available 24/7 by dialing 2-1-1 on your phone or by calling 1-800-230-6977. Deaf and hard of hearing may dial 7-1-1 for Virginia Relay, then call 1-800-230-6977. Msg&data rates may apply. Reply STOP to cancel.

Message and data rates may vary.

Carriers are not liable for delayed or undelivered messages.