TERMS AND CONDITIONS

Welcome to 211 Virginia! By using our services, including the 211 Virginia Live Text Chat, you agree to these Terms and Conditions. Please read them carefully. If you do not agree to these terms, do not use our services.

Product Description

211 Virginia is a free, confidential service that connects people with information on available community services throughout the Commonwealth. Whether you need assistance with housing, food, healthcare, or other services, 211 Virginia is here to help.

Live Text Chat Services

The 211 Virginia Live Text Chat is available 24/7, 365 days a year. Text the keyword “CONNECT” to 247211 to reach the 211 Virginia Live Text Chat. Customers can chat with a community resource specialist about their health and human service needs and get information on resources in their community. Msg&Data rates may apply. Text HELP for help or STOP to cancel. Through the 24711 text line, customers can chat with a community resource specialist about their needs and get information on resources in their community. 211 Virginia will provide web links, contact information, and other general information to assist the customer.

Privacy Policy

211 Virginia respects your right to personal privacy. Any information collected is used solely to determine eligibility for programs and resources. 211 Virginia collects basic demographic information to determine eligibility for programs or resources. We do not share your mobile number or any personally identifying information with third parties or engage in selling address material to list services. The information that we collect will not be used to create customer profiles. We will not supplement information collected through our services with any other sources.

Third-Party Links

211 Virginia may provide links to other agency websites. These websites operate independently, and we encourage you to review their privacy policies, as their standards may differ from ours.

To opt-out:

To opt out of 211 Virginia Live Text Chat, text STOP to 247211.

For assistance:

Help is available 24/7 by dialing 2-1-1 on your phone or by calling 1-800-230-6977. For individuals who are deaf or hard of hearing may dial 7-1-1 for Virginia Relay, then call 1-800-230-6977. Message & data rates may apply. Reply STOP to cancel.

Disclaimer:

Message and data rates may vary.
Carriers are not liable for delayed or undelivered messages.